Return Policy

Customer Service

 

Call us

1-855-998-7363

Email us

service@bestsellercanada.zendesk.com

 

Opening Hours

Monday to Thursday 11 a.m. - 5 p.m. ET
Friday 11 a.m. - 3 p.m. ET

Note: Our Customer Service line and Distribution Center will be closed Friday, December 8th, 2017. Shipments will resume on Monday, December 11th, 2017. 
Please send us a message or leave us a voicemail and we will get back to you as soon as possible. 

 

 

Return Policy

 

Online Purchases

 

If you regret your purchase, you can return the item(s) to us within 30 days of order date in the original condition.
All returned items must be in their original condition with all hangtags and labels attached. Final Sale items will not be accepted for return.
Due to hygienic reasons, all lingerie items, boxers, socks, and swimwear are final sale and will not be accepted for return or refund.

We regret that our distribution center will not accept returns of items purchased in stores carrying our brands. 

We regret that it is not possible to exchange items purchased at BESTSELLERCLOTHING.COM. If you wish to exchange, you need to return the item(s) in their original condition for a refund and place a new order.

Shipping fees are non-refundable.

 

How to return an item in 3 easy steps:

 

1- Make a copy of your original invoice and indicate the reason code for your return in the appropriate space.
2- Place the item and filled-in invoice in your return parcel. You may reuse the packaging that your purchase was delivered in.
3- Mail the package to:

FTN Warehouse
c/o Bestseller Retail Ecommerce
156 Lawrence Paquette
Champlain, NY
12919

Please be sure to apply sufficient postage to ensure delivery of your return package. We encourage the use of a traceable shipping method for your return as we are not responsible for lost parcels. We do not accept COD or collect deliveries.

We will do our utmost to process your return within 14 days.
As soon as we have processed your return, we will issue a refund (excluding shipping costs) to the credit card used to place the original order. 
Please allow up to two billing cycles for the money to appear on your credit card statement.

Note:

Due to the intimate nature and hygiene standards of certain items, it is not possible to return underwear, swimwear, and/or socks.